Flasher - Support

This article describes the procedures to follow when support is required.

Contacting support

Before contacting support, please verify that the issue is not caused by your setup. Try using the Flasher with a different PC and, if possible, with a different target system. If the Flasher works correctly in these scenarios, the issue is likely related to the USB setup of the original machine or the target hardware, rather than the Flasher itself.
If you require support and your product is still within the valid support period, or if you believe you have encountered a bug, please contact us via the contact form on the SEGGER homepage.
Otherwise, feel free to ask your questions in the SEGGER community forum.

Please make sure to provide:

• A detailed description of the problem.
• Flasher serial number.
• Information about your target hardware (processor, board, etc.).
• Your findings of the signal analysis.
• Relevant files and logs from the Flasher.

You can use the Flasher Deployer to create a Flasher file package containing all files on the Flasher.
Alternatively, U-Flash includes an option to create a support package. Please refer to the corresponding documentation.

For more information regarding support, refer to Technical Support.
Flasher is sold directly by SEGGER.